Google+ Hangout with the CX Experts: End of the Year 2014

Google+ Hangout with the CX Experts: End of the Year 2014

Google+ Hangout with the CX Experts: End of the Year 2014

Join us each month as we have a brief conversation with our CXPA CX Expert Panel.  This month we move our hangout up as we'll be celebrating the start of a new year the last Wednesday of the month. A few of our newest CX Experts will also join us this month as we wrap up Customer Experience in 2014 and look ahead to what to expect in 2015.

By Vocalcom

5 Ways Chat Drives Great Customer Experiences

As the demand for quick yet personalized customer service grows, chat has become an ideal channel for effective communication. eConsultancy reports that 79% of customers prefer live chat for its immediacy, while Roos IT cites that 63% of customers claim they are more likely to return to a website that offers live chat over one that does not. With the...
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