Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts:  Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Join the CX Experts as they discuss Experience Design & Innovation.  Topics will include the role of leadership, the design process, and innovations for a mobile/social world.

By Vocalcom

Hot Call Center Topic: Customer Segmentation

The idea of segmenting customers based on qualifying data is important, though it may come with initial reservations. Objectively, your customers may be opposed to being treated differently than others based on certain qualities or metrics; however, at the same time, it’s important to realize that not all customers are created equal. Consider customer demographics, which can better prepare agents...
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