Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts:  Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Join the CX Experts as they discuss Experience Design & Innovation.  Topics will include the role of leadership, the design process, and innovations for a mobile/social world.

By Vocalcom

6 Golden Rules of Social Customer Service

Social customer service is more popular than ever. Between brands turning to messaging apps for conversational commerce and customers using social apps on the go, these channels are critical to customer engagement. According to a recent study by Global Web Index, more than 2.3 billion people worldwide are active social media users. How does this affect customer service? J.D. Power...
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