Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great customer experience should be measured against the one standard that drives business: does it help create and sustain loyalty?

By Vocalcom

Most Brands See Social Media Potential, but Still Don't Use It

Research continues to point to the potential for social media to accelerate business operations, and yet the numbers continue to roll out showing that businesses are not using social media as part of their communications efforts. A recent survey commissioned by PricewaterhouseCoopers shows that companies are increasingly “starting to think about” how to improve communications with social media. Yet, despite...
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