Great CX Requires Focus

Great CX Requires Focus

Great CX Requires Focus

Forrester’s CX Index helps you determine the specific actions that will move the needle on improving the quality of your customer experience.

By Vocalcom

Call Center Week 2013: Multi-Channel Service, the Cloud, and Making One Big Transition

At this year’s 14th Annual Call Center Week 2013, what happens in Vegas certainly doesn’t stay in Vegas. Held in Las Vegas, Nevada from June 10-14, Call Center Week 2013 turned out to be yet another successful venture for the world’s largest industry event. And with the main topics of discussion – multi-channel engagement, cloud call center applications and solutions...
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