Great CX Requires Focus

Great CX Requires Focus

Great CX Requires Focus

Forrester’s CX Index helps you determine the specific actions that will move the needle on improving the quality of your customer experience.

By Vocalcom

6 Tips for Satisfying Customers on the Voice Channel

With all the discussion of messaging apps, chatbots, and live chat, your company may think that the voice channel is a thing of the past. In reality, while digital channels are used most prominently in today’s customer service, many people still call brands when they need assistance. As many studies have shown, digital channels are favored only when they work...
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