Hangout on Air: Ask the SBA Administrator

Hangout on Air: Ask the SBA Administrator

Hangout on Air: Ask the SBA Administrator

Maria Contreras-Sweet, leader of the +U.S. Small Business Administration and the voice of small business in President Obama’s Cabinet, will join the Google Small Business Community (http://goo.gl/1Zd9D5) ​on August 27th at 4:30 PM ET / 1:30 PM PT for a live Hangout on Air answering questions about how SBA can help you start and grow your business. RSVP and submit your questions from now up until the day and hour of the Hangout. *Note: This is a live event.*

By Vocalcom

The Tale of One Successful Company's Customer Service Meltdown

It just goes to show that even the most profitable company can begin to burn if it doesn’t ensure a competitive, pleasant customer experience. The company in question is Ryanair, a European low-cost airline. Ryanair boasts annual profits of about 500 million euro; however, the brand is now experiencing profit warnings, likely due to what CEO Michael O’Leary would rather...
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