Hangout on Air: The Power of Going Mobile

Hangout on Air: The Power of Going Mobile

Hangout on Air: The Power of Going Mobile

The importance of being accessible to your customers on-the-go is undeniable. Join the Google Small Business Community (http://goo.gl/1Zd9D5) and +HostGator on September 25 at 12:30 PM PDT for a Hangout on Air. We’ll answer your questions live on mobile website creation and how to be found by customers. RSVP and submit your questions below.

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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