Health Care Acceleration Challenge Finalists

Health Care Acceleration Challenge Finalists

Health Care Acceleration Challenge Finalists

Harvard Business and Medical Schools are excited to announce the four finalists for the Health Acceleration Challenge. The goal was to find successful innovations that, if widely adopted, could dramatically change health care delivery in the US. Learn more at: openforum.hbs.org Congratulations to: • Christopher Godfrey of Bloodbuy • Christopher Landrigan, Nancy Spector, Daniel West, Raj Srivastiva, Amy Starmer, and Theodore Sectish of the I-PASS team • Danielle Eldredge of Medalogix • John Moore of Twine Health

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5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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