Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

1to1 Media's Tom Hoffman speaks with Mike Hennessy, Vice President of Marketing and Alliances at IntelliResponse, about how customer service teams must adjust to evolving customer behaviors and interests, including the ability to deliver self-service capabilities in the channels customers prefer.

By Vocalcom

6 Ways Millennials are Redefining Customer Experience

As the first generation born into the modern digital world, millennials are changing the definition of exceptional customer service and transforming the customer experience. Also known as Generation Y, or anyone born after 1980, this generation has always had technology at their fingertips and in recent years has proven to be a population of savvy, socially conscious, and vocal consumers...
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