Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

1to1 Media's Tom Hoffman speaks with Mike Hennessy, Vice President of Marketing and Alliances at IntelliResponse, about how customer service teams must adjust to evolving customer behaviors and interests, including the ability to deliver self-service capabilities in the channels customers prefer.

By Vocalcom

The Growing Adoption of Cloud Storage over Data Centers

The transition of data center storage to cloud storage has been increasing over the years as the presence of cloud storage has exponentially increased. Other than increasing availability, the biggest reason for this is simple logistics. Data centers are physically large and take a good deal of upkeep to maintain. Data centers that are company owned and operated were relied...
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