Honeywell

Honeywell

Honeywell

Honeywell customers can monitor the temperature of their home thermostats right from their phones using Salesforce.Now customers can have peace of mind knowing that their homes are maintained, and now Honeywell has created a completely new kind of customer connection.

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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