Hotel Customer Service for an Ageing Population

Hotel Customer Service for an Ageing Population

Hotel Customer Service for an Ageing Population

Catering for an ageing population in the hospitality industry. There will be 1 billion humans over 60 in the next 10 years. The over 60s hold much of the global wealth and are becoming the primary tourists filling the hotel rooms, and restaurants around the world. Businesses need to adapt their service to cater for this ages group, for example using larger text in menus, seating in waiting areas. Listen to your older customers and you will be able appeal to this growing demographic, increasing your market share. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

By Vocalcom

5 Tips for Using SMS to Enhance the Customer Experience

In modern communication, phone calls and emails continue to play a steady role in many people’s lives. However, the continuous shift toward faster communication has made social media channels more popular than ever, as well as the ever-dominant channel for quick communication: SMS, or text messaging. Portio Research found that people worldwide will send 8.3 trillion text messages in 2015...
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