How can I craft a story for my brand using digital data? - With Shannon Lee

How can I craft a story for my brand using digital data? - With Shannon Lee

How can I craft a story for my brand using digital data? - With Shannon Lee

Shannon Lee, principal at Precision Strategies, talks with Robin Carey about how brands can craft a story using digital data.

By Vocalcom

Don't Make Your Customers Think - The Effortless Customer Service Experience

Many companies heavily invested in customer service take the approach of pleasing their customers as much as possible. Indeed, it may seem that offering constant discounts, sending thank-you messages or simply being extra gracious on the phone are all key to maintaining customer loyalty. These steps may be important, but what many companies do not realize is that constantly delighting...
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