How HP, Accenture, and PROS Drove 200+ Basis Points of Margin Improvement

How HP, Accenture, and PROS Drove 200+ Basis Points of Margin Improvement

How HP, Accenture, and PROS Drove 200+ Basis Points of Margin Improvement

Join HP and experts from PROS and Accenture as they share how they worked together to radically transform pricing and sales effectiveness at one of the world's largest tech companies.

By Vocalcom

Employee Empowerment is Vital for Your Contact Center's Bottom Line

If you want to offer the best customer service, then you should empower agents to make real-time decisions. This will not only lead to higher employee productivity, satisfaction and loyalty, but will have a direct, positive impact on customer satisfaction and loyalty, as well. To this end, here are five key strategies for successful employee empowerment: 1. Communication is key....
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