How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How does Salesforces metadata-driven multi-tenant architecture support scalable data structures and business logic customization while delivering CRM features for the social enterprise? Take a look under the covers of the Force.com platform to learn about the Salesforce multi-tenant religion: everything must be shared including the database; one agile code base for innovation and scalability. Get a look at how we prioritize features based on customer needs and how you can influence Salesforce.

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Part 2 - Keeping up With Your Consumers with a Unified Call Center Solution

There are a variety of call center solutions available today to ensure that your customer’s every need is met. As a thriving business, you’re encountering a growing customer base with diverse engagement and service preferences. In part one of this series, we identified how the unified contact center affected the Baby Boomer generation and Generation X. Now, let’s take a...
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