How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How Salesforce.com R&D Delivers The Cloud

How does Salesforces metadata-driven multi-tenant architecture support scalable data structures and business logic customization while delivering CRM features for the social enterprise? Take a look under the covers of the Force.com platform to learn about the Salesforce multi-tenant religion: everything must be shared including the database; one agile code base for innovation and scalability. Get a look at how we prioritize features based on customer needs and how you can influence Salesforce.

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Leveraging Smartphone Purchases and Searches for Improved Customer Service

At its core, the cloud contact center is an inherently Internet-based service (after all, that is where the cloud exists). You’ve done a great job of ditching legacy hardware and moving everything to the cloud. You certainly deserve a pat on the back for making this move; however, a cloud-based facility should also be providing its clients with Internet-based service...
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