How Technology Organizations Can Become Customer Obsessed

How Technology Organizations Can Become Customer Obsessed

How Technology Organizations Can Become Customer Obsessed

Forrester's Sharyn Leaver discusses the impact of the age of the customer and how technology management leaders can become customer obsessed.

By Vocalcom

That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
View Full Article