How Technology Organizations Can Become Customer Obsessed

How Technology Organizations Can Become Customer Obsessed

How Technology Organizations Can Become Customer Obsessed

Forrester's Sharyn Leaver discusses the impact of the age of the customer and how technology management leaders can become customer obsessed.

By Vocalcom

The Importance of Mobile Engagement in Developing Customer Relations

Increasing visibility and improving relationships is all about active engagement, which can be difficult in a world where the customer is constantly on the move. Thankfully, rapidly evolving technology has made this effort easier in this always-on, always-connected world. This is where an enterprise should practice mobile engagement, understanding that reaching out is as important, if not more, than being...
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