How to be a Successful Solo Salesforce Admin

How to be a Successful Solo Salesforce Admin

How to be a Successful Solo Salesforce Admin

So you are a Salesforce Admin, but you don't have any life support. The community is your only 911, and you don't have a developer or even coding experience. No problem! Join us as we take you through the best Practices of being a Single Salesforce Admin- how to manage your time, requests, and user adoption. Basic Level (Breakout Session)

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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