How to Change Your Personal Settings in Salesforce

How to Change Your Personal Settings in Salesforce

How to Change Your Personal Settings in Salesforce

This quick video walks you through changing your personal settings in Salesforce. You can change the tabs that display at the top of the page, the layout and elements that appear on individual pages, and fine tune your Chatter email settings.

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Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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