How to Setup a Salesforce Console

How to Setup a Salesforce Console

How to Setup a Salesforce Console

Learn how to set up a Salesforce console for support agents. The console lets agents see multiple customer records on one page in Salesforce.

By Vocalcom

Best Practices for Social Media Customer Service

In today's age of social media, brands have more visibility than ever as companies may engage customers on numerous social networking sites. Social media provides excellent opportunities for marketing, building brand recognition, and boosting sales as consumers increasingly refer to these sites, and not just company websites, when seeking information or making purchases. However, what companies shouldn't ignore is the...
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