ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

Attendees share their experience

By Vocalcom

7 Drivers of Employee Engagement in the Contact Center

As many brands have taken note, customer service success is directly linked to employee engagement. Numerous studies have demonstrated the importance of keeping employees motivated and empowering them to display their strengths at work. Indeed, when employees do not feel engaged, the results may be costly to the company. A Gallup poll found that engagement levels drop to just 2%...
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