ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

ICMI Contact Center Expo & Conference 2014

Attendees share their experience

By Vocalcom

The Rising Trend of Mobile Customer Engagement

The steady rise of smartphone use marks a clear shift in the way people communicate these days—and how customers engage with businesses. Just this past week, Apple shattered its own records and posted the biggest profit in corporate history by selling 74 million iPhones in a single quarter.  According to Smart Insights’ recent study of mobile marketing statistics reflecting the...
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