ICMI Contact Center Expo & Conference 2015

ICMI Contact Center Expo & Conference 2015

ICMI Contact Center Expo & Conference 2015

Attendees share their experience

By Vocalcom

Positioning Your Company as a True Customer Support Center

Customer service is quickly becoming an enterprise that involves more than handling a customer’s question over the phone. With the public having practically 24/7 access to what a company provides via visiting the store and shopping online, the methods customers use or prefer to use to communicate with companies has developed to meet their immediate needs. It’s important to consider...
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