Identity for Customers Feature Demo

Identity for Customers Feature Demo

Identity for Customers Feature Demo

Salesforce Identity for Customers lets you engage customers across every channel with a single identity.

By Vocalcom

Social Media: A Core Business Element for Contact Center Success

Customer experience management is critical to a company’s success. A large part of this involves tailoring service programs to incorporate channels of communication based on individual customer’s preferences. One such channel is social media – and it’s becoming increasingly popular. In a recent survey commissioned by market research firm Aberdeen Group on trends impacting contact center services, it was found...
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