IEM Field Service - The Internet of Things and M2M

IEM Field Service - The Internet of Things and M2M

IEM Field Service - The Internet of Things and M2M

Gil Garcia, Director of Manufacturing Industries at Microsoft, talks with Krsi Brannock, Executive VP of Vertical Solutions, about how the Internet of Things can apply to field service. For more information, visit http://www.dynamicscafe.com/.

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What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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