Ignite 2015: Keynote highlights

Ignite 2015: Keynote highlights

Ignite 2015: Keynote highlights

Highlights from the Ignite 2015 conference for IT pros. Satya Nadella and others discuss Windows 10, SQL Server 2016, Windows Update for Business and more.

By Vocalcom

Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
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