Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Ikhtisar Manajemen Layanan Spring '14 Microsoft Dynamics CRM

Dalam video singkat ini, pelajari cara memberikan alat bantu yang dibutuhkan agen layanan pelanggan pada Microsoft Dynamics CRM. Lihat bagaimana cara mengkonfigurasi segalanya di satu tempat, yakni Manajemen Layanan, termasuk SLA dan penetapan, serta timer hitung mundur untuk resolusi kasus. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

5 Benefits of Conversational Commerce for Customer Experience

As brands strive to personalize customer service with the latest cutting-edge technology, conversational commerce is increasingly becoming the gateway to great customer experiences. Combining sophisticated automation with human intervention, conversational commerce holds great promise for the future of customer experience as it builds upon existing technologies and already popular customer messaging habits rather than reinventing the wheel. By enabling customers...
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