Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Clip from Patrick Dixon's Futurist keynote to leading law firms at Netlaw Media conference. Time is money - consumers are becoming increasingly impatient. 10 seconds can cost you 80% of new business. Put yourself in your clients' shoes - would you be frustrated with your service? There is a difference between the service you think you are providing and the reality of the quality of your service. Understanding your clients, and how they feel is vital in order to retain them -- they expect an instant answer. Multichannel customers on many forms of technology at once. The web has flattened the world and also flattened corporations. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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5 Reasons Humanized Customer Experiences Still Matter

In our digital age, many brands strive to enhance the customer experience through technology. Automated service, omnichannel strategy, and timesaving options like callbacks and IVR menus have all made modern customer service more efficient and appealing than it has been in the past. Yet, with all these advances, one might question what role humans play in these experiences, both today...
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