Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Improving Customer Service - Time Is Money - Futurist Speaker

Clip from Patrick Dixon's Futurist keynote to leading law firms at Netlaw Media conference. Time is money - consumers are becoming increasingly impatient. 10 seconds can cost you 80% of new business. Put yourself in your clients' shoes - would you be frustrated with your service? There is a difference between the service you think you are providing and the reality of the quality of your service. Understanding your clients, and how they feel is vital in order to retain them -- they expect an instant answer. Multichannel customers on many forms of technology at once. The web has flattened the world and also flattened corporations. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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7 Strategies for Collecting Customer Feedback

Customer feedback allows companies to better understand what is working well and what areas need improvement. To deliver the best customer service, it's important to understand how your customers feel and give them a chance to tell you why. But how efficiently does your brand collect this information? Here are seven best practices for taking a strategic approach toward collecting...
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