Improving Data Quality and Compliance with The Timken Company and SAP HANA® Cloud Platform

Improving Data Quality and Compliance with The Timken Company and SAP HANA® Cloud Platform

Improving Data Quality and Compliance with The Timken Company and SAP HANA® Cloud Platform

“Now when our colleagues look at analytical information to develop trends,” says Mary Kosita of global steel manufacturer The Timken Company, ”they are confident that the data underneath is correct, accurate, and timely.” Hear from Mary and her colleague Brice Bender how her company enhances data confidence using Accenture’s HR Audit and Compliance-as-a-service running on SAP HANA Cloud Platform, extension package for SuccessFactors.

By Vocalcom

Maximizing Multi-channel Opportunities in your Call Center

The call center industry is young, having cut its teeth in the 1980s, but it has nonetheless grown rapidly. What started out as a single-channel department has, over the years, transitioned to a multi-channel operation with at least seven different functions, including e-mail, IVR, voice, chat, text, video and Web. But, as our service offerings become more and more multifunctional,...
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