Improving Security Controls Within the Customer Journey

Improving Security Controls Within the Customer Journey

Improving Security Controls Within the Customer Journey

Forrester's Tyler Shields provides an example of how companies can improve their security controls within their customer journeys at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Top Tips for Securing a Successful Web-Based Contact Center

For call center managers and executives looking to stay ahead with the latest industry trends, implementing a Web-based contact center is only the first step. After that, it’s up to them to ensure the system effectively streamlines company workflow and tailors to their individual business goals. What can you do to ensure a successful contact center? Here are three tips...
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