Improving Security Controls Within the Customer Journey

Improving Security Controls Within the Customer Journey

Improving Security Controls Within the Customer Journey

Forrester's Tyler Shields provides an example of how companies can improve their security controls within their customer journeys at Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

5 Key Ingredients for Transforming Your Contact Center Into an Omnichannel Engagement Center

In our modern world, omnichannel is the path to delivering great customer experiences and keeping customers satisfied. An Aberdeen Group study found that brands with strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for brands with weak omnichannel engagement. What's more, PricewaterhouseCoopers claims that by 2020, the demand for omnichannel customer experiences will be...
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