In 2020 how would an online checkout look like from a user experience point of view?

In 2020 how would an online checkout look like from a user experience point of view?

In 2020 how would an online checkout look like from a user experience point of view?

Keynote panel discussion: In 2020 how would an online checkout look like from a user experience point of view? Moderator: Albin Bronkhorst, CEO and Founder, Fastr Alex Bloemendal, Country Manager Netherlands, Travix Paul Veugen, Co-Founder and CPO, Human Evan Gelders, Director, Soda Studio Customer Festival Netherlands 2014

By Vocalcom

Chatbots: What Role Should They Play in Customer Service?

Many brands believe that chatbots are key to modernizing customer service. The trouble is, many have rushed to use them without fully considering their limitations. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. According to Forrester, most chatbot failures occur because they attempt to handle too many tasks....
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