Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

How can a company achieve true customer success? Thomas Lah, one of the top analysts in the field, believes that customer success is not an organization, but a broad capability, and the supporting capabilities for customer success will be found in multiple organizations. Join us to learn three major takeaways for how you can facilitate success for your customers. All attendees will receive a copy of the book: B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship.

By Vocalcom

Research Continues to Show the Correlation Between Cell Phone and Online Use

An online presence is necessary for any company looking to succeed in today’s ultra-competitive market. That’s because clients and end users are more likely than ever to interact with their service providers over the Internet – be it for research, account management or basic support. To take this a step further though, is to successfully develop an online presence that...
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