Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

Industry Best Practices for World-Class Customer Success

How can a company achieve true customer success? Thomas Lah, one of the top analysts in the field, believes that customer success is not an organization, but a broad capability, and the supporting capabilities for customer success will be found in multiple organizations. Join us to learn three major takeaways for how you can facilitate success for your customers. All attendees will receive a copy of the book: B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship.

By Vocalcom

Small Companies Turn to Call Center Solution Partners to Help with TCPA

It’s been nearly 30 days since the updated Telephone Consumer Protection Act (TCPA) went into effect (on October 16th). By now, most medium to large companies have shored up their permission language, with business rules already being out in the market for following the guidelines for turning prospects into customers. Many smaller companies, however, are still struggling to find the...
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