Ingram Micro lifts customers to the cloud with Microsoft Dynamics

Ingram Micro lifts customers to the cloud with Microsoft Dynamics

Ingram Micro lifts customers to the cloud with Microsoft Dynamics

Ingram Micro is the world's largest technology wholesale solution provider. Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing now manage all of Ingram Micro’s cloud computing operations in their more than 200,000 value-added resellers around the globe in 70 different markets. For the full Customer Story, visit https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=7483

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How Do Your Customers Feel? The Importance of Customer Satisfaction Surveys

When customer service agents respond to customer concerns, do they understand how the customer feels at the end of the exchange with the representative? To deliver excellent customer service on any channel—whether it be by phone, chat, SMS, email, or social media--it’s not enough to handle concerns in a timely and professional manner. Customer satisfaction surveys allow companies to better...
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