Ingram Micro lifts customers to the cloud with Microsoft Dynamics

Ingram Micro lifts customers to the cloud with Microsoft Dynamics

Ingram Micro lifts customers to the cloud with Microsoft Dynamics

Ingram Micro is the world's largest technology wholesale solution provider. Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing now manage all of Ingram Micro’s cloud computing operations in their more than 200,000 value-added resellers around the globe in 70 different markets. For the full Customer Story, visit https://customers.microsoft.com/Pages/CustomerStory.aspx?recid=7483

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Top 3 Best Practices for Effective Call Quality Monitoring

Contact center agents bear the great responsibility of managing customer service issues on a steady basis. One of the best ways for contact center managers to ensure that agents are providing the best service possible is to monitor the quality of their interactions with customers, yet some contact centers do not take a thorough approach for determining best practices. So...
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