Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

DescriptionIn this Take 30 webcast by 1to1 Media, Michael Colbourn, 2011 1to1 Media Customer Champion; and vice president of marketing, sales, and communications at Stowe Mountain Resort, discusses strategies for getting an organization's integrated customer experience plan up and running. He also suggests ways to identify the right metrics for measuring the most business impact from integrated CX efforts. Sponsored by TeleTech.

By Vocalcom

Battle of the Cloud Contact Center

As contact centers increasingly rise to the cloud, a move for your business may feel inevitable. Before you make the jump, though, there is an important choice to make: Do you want your cloud contact center to be public, private or hybrid? While each option allows those in your company to enjoy simultaneous access to your most vital and useful...
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