Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

Integrated Customer Experience: Finding Your Sweet Spot

DescriptionIn this Take 30 webcast by 1to1 Media, Michael Colbourn, 2011 1to1 Media Customer Champion; and vice president of marketing, sales, and communications at Stowe Mountain Resort, discusses strategies for getting an organization's integrated customer experience plan up and running. He also suggests ways to identify the right metrics for measuring the most business impact from integrated CX efforts. Sponsored by TeleTech.

By Vocalcom

Part 2 - Top Reasons Why Your Contact Center Needs the Cloud

Cookie cutters are good for gingerbread men, but bad for your company. If your business is just the same as your competitors, why should a customer choose yours? Yours must be different and better than everyone else’s; how you gain that advantage is to concentrate on your core competencies. If your call center is the place where your business shines...
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