Integrating Sales & Marketing: Extending Salesforce at Citrix

Integrating Sales & Marketing: Extending Salesforce at Citrix

Integrating Sales & Marketing: Extending Salesforce at Citrix

Salesforce, the customer success platform, gives sales teams the ability to access, share and collaborate on customer data. Learn how Citrix solves their data flow problem using MuleSoft to integrate Salesforce with marketing automation and marketing resource management applications.

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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