Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Internet 2025: Can we keep it open and evolving?

Panelists: Vinton Cerf, Vice President and Chief Internet Evangelist, Google, Marconi Fellow (1998); Robert Kahn, Founder and CEO, Corporation for National Research Initiatives (CNRI), Marconi Fellow (1994); Joseph Kakande, Alcatel-Lucent Bell Labs, Marconi Society Paul Baran Young Scholar (2011); Leonard Kleinrock, Distinguished Professor, UCLA, Marconi Fellow (1986); Dan Kaufman, Director, Information Innovation Office, DARPA. Moderator: Ali Velshi, Host, Al Jazeera America

By Vocalcom

Workforce Optimization: A Winning Strategy for Brand Success

While employees are the critical backbone of every company, customer service agents are the human connection between a brand and its customers. Entrusted with delivering excellent service and serving as brand representatives, customer service agents bear the important task of giving brands an authentic, empathetic voice with great skill and professionalism. Given the demanding pace of contact center life, agents...
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