Interview with 3Radical

Interview with 3Radical

Interview with 3Radical

Interviewee: David Eldrige, CEO, 3Radical - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing one’s O2O strategy? - What does it mean to be a truly "customer-centric" organisation?

By Vocalcom

Latin American Contact Center Market Has a Lot to Look Forward To

The contact center industry has long been one of the world’s most vital, boasting the ability to connect through phone—and later e-mail, chat and social media messaging—making it ideal for distributing service centers throughout the world. The latest market to fully utilize the benefits of call center software has been Latin America, where $315 million of market earned revenues were...
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