Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interview with AIMIA Proprietary Loyalty Singapore

Interviewee: Chen Peng, General Manager, AIMIA Proprietary Loyalty Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

E-mail Increasingly Important for Virtual Call Center Operations

E-mail is proving to be an important part of not just day-to-day tasks, but also virtual call center operations. Leveraging e-mail as a way to communicate, not just with personnel but also with customers, is a fantastic way to use 21st century communications. Through this practice, it’s possible to not only increase general customer interaction, but, perhaps more importantly, the...
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