Interview with Andy Main, Deloitte Digital, & Mike Meadows, Eli Lilly and Company

Interview with Andy Main, Deloitte Digital, & Mike Meadows, Eli Lilly and Company

Interview with Andy Main, Deloitte Digital, & Mike Meadows, Eli Lilly and Company

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Andy Main, Principal, Deloitte Digital, & Mike Meadows, VP, CTO, Eli Lilly and Company, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Achieving a Mobile-Minded Contact Center is Easier Than You Think

Smartphones, tablets and other smart devices enable contact center managers to stay constantly connected, enabling them to be fully engaged with their operations while being on the road, out of the office or checking up on other workstations, for example. These devices can be optimized with a fully functioning, unified dashboard that monitors key performance indicators (KPIs), call volume, queue...
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