Interview with Antoine De Kerviler, Eurostar

Interview with Antoine De Kerviler, Eurostar

Interview with Antoine De Kerviler, Eurostar

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Antoine De Kerviler, CIO, Eurostar, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Maximizing Multi-channel Opportunities in your Call Center

The call center industry is young, having cut its teeth in the 1980s, but it has nonetheless grown rapidly. What started out as a single-channel department has, over the years, transitioned to a multi-channel operation with at least seven different functions, including e-mail, IVR, voice, chat, text, video and Web. But, as our service offerings become more and more multifunctional,...
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