Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Bruce Richardson, Chief Enterprise Strategist, Salesforce, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Transform the Customer Experience with Vocalcom Cloud

Cloud computing has an ever-growing presence in the business world and has increasingly become the model of choice for contact centers. As a method in which massively scalable IT-related capabilities are provided like a service using Internet technologies to multiple external customers, the cloud contact center model offers numerous advantages in two principal ways: enhancing the efficiency of the contact...
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