Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Bruce Richardson, Chief Enterprise Strategist, Salesforce, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Web, Mobile, Social: Multi-Channel Communication and Telemarketing

A new article from Bloomberg Businessweek outlines how companies, such as Facebook, are planning to expand Internet access on a global scale. This, of course, means that providing tech- and Internet-friendly customer service options will be more important than ever. Because of this, social, mobile and Web tools have become increasingly vital parts of today’s advanced suite of call center...
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