Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Interview with Bruce Richardson, Salesforce

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Bruce Richardson, Chief Enterprise Strategist, Salesforce, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

How Strong is Your Customer Loyalty Program?

How well do you know your customer-base? Consider if you know their true behaviors and instincts. How about what makes them tick or what drives them to stick around? While many think that price is the main cause for customer churn, the actual culprit is overall poor customer service – something that the right call center software can help fix....
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