Interview with Canon Singapore

Interview with Canon Singapore

Interview with Canon Singapore

Interviewee: Lynette Low, Head of Customer, Delight Management, Canon Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets?

By Vocalcom

Latin American Contact Center Market Has a Lot to Look Forward To

The contact center industry has long been one of the world’s most vital, boasting the ability to connect through phone—and later e-mail, chat and social media messaging—making it ideal for distributing service centers throughout the world. The latest market to fully utilize the benefits of call center software has been Latin America, where $315 million of market earned revenues were...
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