Interview with Canon Singapore

Interview with Canon Singapore

Interview with Canon Singapore

Interviewee: Lynette Low, Head of Customer, Delight Management, Canon Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets?

By Vocalcom

Avoid Being in the 70 Percent of Companies with Bad Twitter Etiquette with the Right Call Center Software

We’d like to invite you to take a quick walk in your customer’s shoes – more specifically, the thoroughly uncomfortable shoes worn immediately after enduring a horrible customer experience. Of course, you’re one of the millions of technologically-savvy consumers who take to Twitter to share your thoughts on everything from the latest movie to weekend plans to, most importantly, how...
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