Interview with Canon Singapore

Interview with Canon Singapore

Interview with Canon Singapore

Interviewee: Lynette Low, Head of Customer, Delight Management, Canon Singapore Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets?

By Vocalcom

The Predictive Dialer is Going Digital

Need a predictive dialer? Now there’s an app for that. Technology start-up Dexetra has released Dialapp, a new app available for Android smartphones that automatically organizes your call log in order of who it predicts you will call next. The intelligent technology stands as a hybrid solution combining mobility with predictive dialing. The app analyzes your previous call activity and...
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