Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Interview with Chip Coons, Western Governors University

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Chip Coons, Chief Information Officer, Western Governors University, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
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