Interview with David Schmaier and Craig Ramsey, Vlocity Inc.

Interview with  David Schmaier and Craig Ramsey, Vlocity Inc.

Interview with David Schmaier and Craig Ramsey, Vlocity Inc.

Peter Coffee, VP for Strategic Research, Salesforce, speaks with David Schmaier, CEO, Vlocity Inc., and Craig Ramsey, Chairman, Vlocity Inc., during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Age is Just a Number: All Generations Demand Effortless Customer Service

Most likely, you’ve heard the phrase “Age is just a number.” In the contact center industry, this slogan rings especially true. Although customer service channel usage has significantly shifted from only a few years ago, all generations demand – and deserve – effortless customer service. Whether it’s e-mail, chat, mobile or traditional voice, the end result should be the same:...
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