Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Gordon Payne, COO, Docusign, and Peggy Bianco, Worldwide GVP - Global Hotel Services, Orbitz, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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