Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Interview with Gordon Payne, Docusign, and Peggy Bianco, Orbitz

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Gordon Payne, COO, Docusign, and Peggy Bianco, Worldwide GVP - Global Hotel Services, Orbitz, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Does Your Virtual Call Center Go Beyond the Basic Phone Call?

For years, we’ve heard the main claim to fame for implementing a virtual call center: All you need is a person and a phone. While this is true, businesses looking to provide an enhanced and personalized customer service experience that goes beyond the basic or run-of-the-mill must be empowered with today’s more sophisticated technology on the market. This can be...
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