Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Interview with Jason Hansman, Iraq and Afghanistan Veterans of America (IAVA)

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Jason Hansman, Director of External Program Relations, Iraq and Afghanistan Veterans of America (IAVA), during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Social Customers Want Service Even Faster - Can You Keep Up?

We all know that customers want excellent service and they want to be serviced faster, but new research via an infographic from Ambassador shows that customers want the service cycle to be completed within only five minutes of reaching out to a company, and if about half (48 percent) don’t receive assistance in the time that is expected, they will...
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