Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Ken Smith, CEO, Veterans Workshop, and Hilary Snyder, Program Manager, Veterans Workshop, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

The Science Behind Predictive Dialing

Contact centers and telemarketing firms worldwide are taking advantage of the benefits of predictive dialing, including hosted predictive dialers; however, like so many great forms of technology, the way that this technology actually functions can often remain a mystery. Let’s take a look at the science behind predictive dialing. It will certainly help contact centers and telemarketing firms better utilize...
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