Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Interview with Ken Smith and Hilary Snyder, Veterans Workshop

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Ken Smith, CEO, Veterans Workshop, and Hilary Snyder, Program Manager, Veterans Workshop, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Deploying Your Agents Absolutely Anywhere

It used to be the case that every contact center needed to be contained in one physical building in which every employee worked nine to five. But oh, how things have changed. Not only do customers want and expect to be able to reach a contact center agent beyond the regular office hours (many expect 24/7/365 support), but, as a...
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