Interview with Nick Yarymovych, NTT Group, and Bob Pierce, Bunn-O-Matic

Interview with Nick Yarymovych, NTT Group, and Bob Pierce, Bunn-O-Matic

Interview with Nick Yarymovych, NTT Group, and Bob Pierce, Bunn-O-Matic

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Nick Yarymovych, SVP Global Consulting and Operations, NTT Group, and Bob Pierce, SVP Global Sales, Bunn-O-Matic, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Predicative Dialers Outshine Manual Call Center Options

For those looking to ramp up their call center technology, there are many different techniques, solutions and types of software available. Some businesses, however, are reluctant to let go of tried-and-true tactics that – while proven to work – aren’t necessarily as effective or successful as more advanced, disruptive options that have been brought to market. This is especially true...
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