Interview with Oracle

Interview with Oracle

Interview with Oracle

Interviewee: Will Griffith, Regional Director Marketing Cloud Asia, Oracle Questions: - What does it mean to be a truly "customer-centric" organisation? - What is your take on the increasing influence of Big Data in one’s marketing strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences?

By Vocalcom

The Three I's of Predictive Dialing Technology

By now, contact center managers have no doubt heard about the benefits of predictive dialer technology. For those who are still in the dark, let’s take a look at some of the most common benefits of the offering, as well as take an appreciative look at the next step in such technology: the hosted predictive dialer. Increase Call Volume Automatically...
View Full Article