Interview with Oracle

Interview with Oracle

Interview with Oracle

Interviewee: Will Griffith, Regional Director Marketing Cloud Asia, Oracle Questions: - What does it mean to be a truly "customer-centric" organisation? - What is your take on the increasing influence of Big Data in one’s marketing strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences?

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Vocalcom Supports Cosevad's Quickly Growing Call Center

For Cosevad, a wholly-owned subsidiary of the Generali Group involved with selling health, life, disability and funeral insurance products, happier agents plus happier customers equals greater economic success. And with a short-term goal of more than tripling its employee base, the company was in search of a solution to drive efficiencies in its quickly expanding contact center. The company enlisted...
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