Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sandra Kurtzig, Chairman/CEO, Kenandy Inc., during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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