Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sandra Kurtzig, Chairman/CEO, Kenandy Inc., during the Dreamforce '14 Keynote pre-show.

By Vocalcom

5 Essential Tips for Social Customer Service Communications

As customers continue to seek quick and effortless experiences on the go, social media channels shine as prime platforms for communication. The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. Those that pay attention reap the rewards: According to Convince and...
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