Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sandra Kurtzig, Chairman/CEO, Kenandy Inc., during the Dreamforce '14 Keynote pre-show.

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Get to Work! Retain More Customers With This Simple Four Step Process

Call center interactions involve more than just having the ability to speak with customers. It also involves the ability to effectively answer inquiries, resolve concerns and consistently deliver valuable, top-quality performance. The importance of this is pretty self-explanatory; many customers will stop doing business with a company strictly due to a poor customer service experience. In fact, 89 percent of...
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