Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Interview with Sandra Kurtzig, Kenandy Inc.

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sandra Kurtzig, Chairman/CEO, Kenandy Inc., during the Dreamforce '14 Keynote pre-show.

By Vocalcom

7 Reasons CRM is Key to Driving Great Customer Experiences

Delivering great customer experiences begins with knowing your customers. Keeping notes on purchase history, updating contact information, and analyzing feedback surveys are among the many tasks contact center agents are often in charge of. In today's omnichannel world, agents and customers alike need better ways to keep information organized. For contact centers, a CRM solution is the perfect answer to...
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