Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Interview with Sharon How from Barbour ABI at Customer Contact Expo 2014

Hear from Sharon How from Barbour ABI on how recruitment has changed over the last 18 months from being employer driven tonnow more of an employee decision making process.

By Vocalcom

Chatbots: What Role Should They Play in Customer Service?

Many brands believe that chatbots are key to modernizing customer service. The trouble is, many have rushed to use them without fully considering their limitations. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. According to Forrester, most chatbot failures occur because they attempt to handle too many tasks....
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