Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon Questions asked: - What does it mean to be a truly "customer-centric" organisation? - How can organisations implement a cost-effective Big Data strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences? - How should companies better mine the data they have of customers?

By Vocalcom

How Will the Cloud Affect the Future of Your Business?

The quickest, easiest and most effective call center is one that operates on cloud-based call center software. There’s nothing simpler than managing all customer interactions through one single user interface while delivering great agent productivity. With the cloud becoming more popular in the workplace, have you ever wondered how it will affect the future of your business? Cloud call center software can...
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