Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interview with Social Data Lab / Amazon

Interviewee: Andreas Weigend, Director, Social Data Lab & Former Chief Scientist, Amazon Questions asked: - What does it mean to be a truly "customer-centric" organisation? - How can organisations implement a cost-effective Big Data strategy? - Data privacy is a huge concern these days. What advice do you have for organisations to overcome the issue of data privacy while maintaining the ability to understand consumers' behaviours and preferences? - How should companies better mine the data they have of customers?

By Vocalcom

Top British Luxury Retailer Proves the Power of Video for Customer Engagement

Video platforms, including live video chat and video conferencing, have truly proven their value in the customer service realm. With 40 percent of people being more receptive to visuals than text, video service and engagement strategies open a huge door of opportunity for companies across every sector to take standard interactions to new, unprecedented levels. At the same time, there’s,...
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