Interview with Sprooki

Interview with Sprooki

Interview with Sprooki

Interviewee: Claire Mula, Managing Director and Co-Founder, Sprooki - What does it mean to be a truly "customer-centric" organisation? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing your O2O strategy? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

In Less Than One Year, We've Gained 10 Percent More Internet Users

If you’re still not convinced of the influence of the Internet-empowered consumer, the time to think about reconsidering would be right now. New research from Pew Internet shows that the number of individuals who don’t use the Internet is quickly declining. In fact, less than one year ago, 25 percent of adults reported not using the Internet, while today, that...
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