Interview with Sprooki

Interview with Sprooki

Interview with Sprooki

Interviewee: Claire Mula, Managing Director and Co-Founder, Sprooki - What does it mean to be a truly "customer-centric" organisation? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - What are the key ingredients in developing your O2O strategy? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention?

By Vocalcom

Inspire Valuable Customer Interactions with the Right Predictive Dialer

For many years, the general idea that prevailed in customer service and other industries was quantity over quality. The assumption was that as long as an interaction was taking place, then forward movement was being established. Of course now, any skilled business manager knows this to be false; it’s not about how many interactions take place, but the actual quality...
View Full Article