Interview with Steve Morrell from ContactBabel

Interview with Steve Morrell from ContactBabel

Interview with Steve Morrell from ContactBabel

Steve Morrell shares the 3 main findings from the UK Contact Centre Decision Makers Guide published by ConactBabel.

By Vocalcom

Five Things that Your Customer Service Reps Should Always Keep in Mind

Much attention is given to the technology used in improving call center interactions, but even the greatest solution is all for naught if the agents at your organization are unable to effectively handle the equipment to assist customers with their requests. It may be surprising to hear, but being able to relate with customers through fundamental communication skills – be...
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